You have a website that is crucial to your business. It generates leads, customers, and revenue (or at least it should). It’s a channel through which customers, suppliers, potential new staff, and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption.

Keeping your website up to date, backed up and secure can be time-consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff, and partners. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments.

If you’re reading this page, then we know your website intimately because we built it or have at least worked on it. We know every line of code and all of the variables and combinations of things that hang together to make it work. We also know the software your website is built on very well. We’ve been using it for over 10 years and all of our websites (including this one) are built on the same software. So we are in the best position to keep your website up and running and open for business and we can do that with one of our Website Care Plans.

A simple change is anything that will take us less than 30 minutes to complete. These tasks include updating a logo, changing some text, fixing a plugin error, or even building a new page. If we estimate that a task will take longer than 30 minutes, we will let you know and give you a time and cost estimate to complete it.

Yup! When you signup for our Premium Plus plan, you get 1 hour of support included. The best part? These hours can be banked (up to 5 hours) for future months. You can use these support hours for things like website enhancements, troubleshooting weird issues, or for technical consultation. Additional hours will be billed at our current rate.

If your website ever goes down (and you're a care plan subscriber), we will be notified and immediately begin working on getting it back up. If it is a host issue, we will work with them on your behalf. If in the rare case, you are hacked, we will restore a backup from one of the many offsite backups we have of your website.

Absolutely. We will be sad but completely understand. Just send us an email to care@conviennet.com letting us know and we will cancel your subscription. You will still have access to the care plan until the current subscription ends. So, if you pay monthly, you will have the service until the end of that month. For yearly subscriptions, you will have service until the end of your subscription year.